Returns & Exchanges
At ONE SHEAR, we stand behind the quality of our medical-grade equipment and offer a 30-day return policy for unused products in their original packaging. We are committed to ensuring every healthcare professional is fully satisfied with their gear.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the unused shears or accessories in their original packaging, ensuring all protective sleeves and components are included.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned gear for medical safety standards, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing